PETER B. VAN DYCK, MD & ASSOCIATES, PA
4601 Lake Boone Trail, Suite 1B
Raleigh, NC
Tel (919) 781-1800 -- Fax (919) 781-1899

www.atimetoheal.com

Our Professional Staff
Peter B. van Dyck, MD
Tammi B. van Dyck, RN,C
Maria L. Wood, MEd, LPC
Jennifer H. Ennis, RN,C
Amy H. Elder, MA, LPC
Bobby V. Elder, MA, LPCA
James G. Robinson, MSN, NP

Our Office
Administrative staff
Office policies
Insurance reimbursement
Office forms
Contact us
Directions

Our Services

Treatment Areas

Counseling Resources
Ethical principles
HIPAA privacy statement
Christian counseling
APA statement on religion

Dr. van Dyck's Presentations
Treatment of Anxiety Disorders
Treatment of PTSD
What Would Jesus Do?
Role of Psychotropic Meds in
Counseling


 

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Office Policies

Telephone Hours
Monday 9 am - 1:00 pm and 3:00 - 4:45 pm
Tuesday 9 am - 1:00 pm and 3:00 - 4:45 pm
Wednesday 9 am - 1:00 pm and 3:00 - 4:45 pm
Thursday 9 am - 12:30 pm and 3:00 - 4:45 pm

Our voice mail will be answering messages at all other times.

Insurance
Responsibility for payment. Remember, you are responsible for payment in full for any services you obtain from our office. You are responsible for making payment at the time services are made unless other arrangements are made.

Insurance information. You are responsible for letting us know about your insurance coverage and for providing necessary information so we can bill your insurance.

Change in insurance. If there is a change in your insurance coverage, you must let us know before coming in to make sure that pre-certification has been obtained from your insurance company. If your insurance coverage changes and you don't notify us in advance, then you will be responsible for the full amount of your bill.

Pre-authorization. If your insurance requires pre-authorization or pre-certification before services are provided, you are responsible for letting us know this and insuring that appropriate pre-approvals are obtained.

Expiration dates. We are asking everyone who has coverage requiring reauthorization to pay attention to expiration dates and remind us of these dates. This will help us make sure that the necessary approvals have been obtained ahead of time.

Missed or Cancelled Apppointments
Please be reminded about our cancellation policy. If you are unable to keep an appointment, please cancel at least 24 hours in advance. If you are unable to come because of an unforeseen situation such as physical illness, please call as soon as you know you will not be able to come. Other patients are waiting for these appointments. If you repeatedly no-show for your appointments, we will find it necessary to charge you for missed appointments.

Returned Checks
There is charge of $25.00 for returned checks.

Medication Renewals
If you need medications called to your pharmacy between appointments, please call before 12:30 pm with the following information:
Pharmacy name and number
Medication name & dosage
How often you are currently taking the medication
Date of your next appointment
The renewal will be called in by 7:00 pm the same day. Any medication request called in after 12:30 pm will be called into the pharmacy the next working day.